support@innbucksconnect.co.zw Replies within 24 hours
Frequently asked questions
I did not receive my ticket — what do I do?
Check WhatsApp and SMS on the number you booked with — delivery can take up to 2 minutes. If it still hasn't arrived, open My Tickets (it's saved there automatically) or use the retrieval form above with your booking reference.
Payment was deducted but I have no ticket
This is rare and usually resolves within 15 minutes as our system confirms the payment with your provider. If it's been longer, contact support with your payment reference — InnBucks Connect never charges you twice for the same booking, and any unmatched payment is refunded automatically.
What happens if an event is cancelled or postponed?
Postponed: your ticket automatically stays valid for the new date — no action needed. Cancelled: you're refunded automatically to your original payment method within 5–7 working days.
How do I check my refund status?
Open My Tickets — any ticket with a refund in progress shows its status and expected completion date. Refunds typically take 5–7 working days.
My QR code won't scan at the gate
Screenshots stop working because the code rotates for security — always open the ticket live from My Tickets or WhatsApp. Increase your screen brightness and make sure the whole code is visible. If it still fails, show your booking reference to a steward.
How do I find an InnBucks agent near me?
Open the app and tap "Find an agent" from the home screen, or dial *569# and select the agent locator. There are 340 agents nationwide able to sell tickets for cash and help with retrieval.
